EQUIPMENT REPAIRSWhat to do when your trusty camera breaks
As with any portable device, sometimes your camera can break. Either it gets dropped or bumped or wet, or sometimes they just seem to quit for no good reason. Whether it's a warranty or other service, we can help. Some minor repairs, such as sensor cleanings and bent CF card pins are done at the store. Repairs requiring camera disasembly are shipped to the manufacturers repair facility. Here's how it's done: Warranty RepairsAs a service to customers who purchased their equipment from Woodward Camera, we handle warranty repairs for just a minimal shipping & handling charge of $25. Just bring your dated Woodward Camera sales receipt and any pertinent warranty documents to the store, and we'll have it serviced for you by the maufacturer's factory service center.If you have a warranty issue with equipment you purchased from another store, please refer to the chart below for information on how to contact the repair departments for manufacturers we represent. Non-Warranty RepairsIf your warranty has expired, repairs are usually handled on an estimate basis. We require a $50.00 deposit for most still cameras, and a $75.00 deposit for video cameras. Your camera will then be sent to our local facility or the manufacturer's service center for an estimate (about 1-3 weeks).* If you approve the estimate, your deposit is applied towards the cost of the repair. Repairs generally take about two weeks after approval, unless parts need to be ordered.If you decline the estimate, the deposit covers shipping and handling costs. If you decide to replace your equipment with a new model, we would, as a courtesy allow you to apply half of your deposit toward a replacement purchase. The unrepaired camera is then shipped back to our store for you to pick up. In the interest of speeding up the process, some manufacturers have arranged a flat price for service, based on camera model. This is quoted at the store when you bring in your camera or lens and is prepaid when you drop it off. It usually saves about 2 weeks time. Non-Warranty Repairs for Older Models or Minor RepairsOakland Photographic is a local camera repair shop that does repairs on-site. If a repair does not require a complete disassembly they may be able to fix it at a lower cost than the manufacturer. They also work on older camera models (both film and digital) and movie & slide projectors. You can contact them at:OAKLAND PHOTOGRAPHIC REPAIR SERVICE 30575 Dequindre (just south of 13 Mile) 248-588-1151 Sensor Cleaning and Other MantainanceBring in your camera to Woodward Camera for sensor cleanings. Our repair staff works on all makes and models of Digital SLRs. We can quote a price on the spot and have the camera ready in 1-2 days.* The same applies to general camera or lens cleaning, equipment checks and bench tests, although turn-around times for these services are sometimes a little longer.For those of you who are nervous about doing your own firmware updates, we do those in-store as well. Firmware upgrades are ready the same or next day* and if you purchased your camera from us they're half off our regular fee. * All turn-around times are approximate and can vary due to work load, parts availability and scheduling. Please have a fully charged battery when dropping off a camera for firmware upgrade or sensor cleaning. |
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